Associate Director of Digital Development

Case Western Reserve University

CWRU Associate Director of Digital Development (job#10119)

Reporting to executive director of annual and special giving, the associate director of digital development is responsible for the identification, cultivation, and solicitation of leadership annual level gifts from donors, alumni, parents, and friends with the responsibility of increasing engagement and cultivating major gift prospects to raise private support for the university. The incumbent will be a highly motivated professional deeply involved in building a donor pipeline to support university’s fundraising goals using a variety of cutting-edge digital engagement tools to conduct personal outreach with their assigned portfolio. Functioning as a member of the central annual and special giving team, the associate director will work in partnership with school and college development colleagues and to raise local, regional, state, national, and international support and build the university’s major gift pipeline.

1. Manage and build relationships with a portfolio of 1,000 potential leadership annual giving prospects of consisting of donors, alumni, parents, and friends with a giving potential in the range of $1,000-<$10,000; develop and implement strategic cultivation and solicitation strategies to build the university’s special giving & major gift pipeline. Take the lead on gift solicitations and incorporate leadership when necessary. (50%).
2. Develop and oversee an annual giving donor pipeline to identify, cultivate, solicit, and steward donors, alumni, parents, and friends by generating 300-400 touchpoints per month across portfolio, establishing a regular cadence of digital engagement touchpoints using a variety of digital channels including social media platforms, email, text, and video to build rapport. Steward and solicit donors in a targeted, high-velocity manner to support the university’s annual giving fundraising goals. (25%)
3. In conjunction with the executive director, design and implement the long-term strategy for a comprehensive annual giving digital engagement fundraising program that appropriately and consistently promotes donor engagement and strengthens relationships between donors and the university. Design and implement strategies for the continued growth and evolution of annual giving fundraising efforts leveraging digital platforms and technologies to successfully retain, reactivate, and acquire new donors and to inspire philanthropic giving to the university. Develop new digital engagement fundraising strategies, including customized strategies, to engage donors, alumni, parents, and friends to raise private support for the university. Responsible for donor and prospect management with a strong concentration on retention, renewal, and acquisition. Review and analyze data and benchmark program progress. Provide regular feedback and prepare reports regarding the success of activities and recommend future direction. Keep abreast of new practices in donor engagement metrics and analytics, and higher education philanthropy. (10%)

1. Integrate with annual giving campaigns to align philanthropic messaging to support university-wide fundraising initiatives. Attend a variety of events throughout the year. (5%)
2. Become an expert in the engagement and giving opportunities across the university to customize experiences and opportunities for individual prospects. (5%)
3. Collaborate with colleagues to help align donors’ philanthropic interests with various priorities across campus. Make donor referrals to central and school-based development officers, as appropriate. (5%)
4. Perform other duties as assigned. (<1%)

Department: Daily contact with the executive director, directors, and manager of department. Contact with staff as required to perform essential functions.
University: Contact with the college and professional school development staff, University Marketing and Communications staff, directors of administrative departments, faculty and staff as required to perform essential functions.
External: Contact with donors, alumni, parents, friends of the university and vendors.
Students: Infrequent contact with undergraduate, graduate, and professional students as required to perform essential functions.

No staff supervisory responsibility.

Experience: 5 or more years of professional experience in fundraising, annual giving, or closely related field. Experience in higher education fundraising and an understanding of the development process and donor cycle preferred.
Education/Licensing: Bachelor’s degree required. Master’s degree preferred.

1. Creative approach to strategically engaging members of an assigned portfolio, at mass and at a one-to-one level.
2. Experience with digital platforms for engaging potential and current donors and embracing innovative approaches to fundraising using technology.
3. Ability to inspire and share stories of impact verbally and through visual mediums.
4. Demonstrated ability to build and maintain positive relationships and actively contribute as a member of working teams to achieve results. Must be able to work both independently and collaboratively with colleagues.
5. Ability to work independently, problem-solve, take initiative, set priorities, and handle multiple projects efficiently and effectively.
6. Demonstrated optimism, perseverance, and a positive attitude.
7. High degree of energy, creativity, flexibility, organization, and interpersonal skills as well as excellent verbal and written communication skills required. Ability to interact with colleagues, supervisors, and customers face to face.
8. Available to work outside of regular office hours as required.
9. Ability to meet consistent attendance.
10. Computer proficiency (including Microsoft Office) and the ability to learn new programs.

General office working environment. Regular travel and occasional nights and weekend hours will be required. Case Western Reserve has adopted a new staff hybrid work policy with a goal of maintaining the vibrancy of our residential campus while also providing flexibility for remote work up to two days per week.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

Case Western Reserve University has implemented a COVID Vaccination policy requiring evidence of COVID-19 vaccination for all students, faculty and staff with an on-campus presence. Religious and medical exemptions may be provided in accordance with applicable federal and state laws. For more information go to: Applicants may contact the Office of Equity at 216-368-3066 / for information regarding religious or medical exemptions as an accommodation.

We invite interested, qualified applicants to browse our website at for job ID 10119.

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