Manager of Philanthropic Services

Cleveland Museum of Natural History

The Cleveland Museum of Natural History (CMNH), founded in 1920, is located in the heart of University Circle, five miles east of downtown Cleveland, Ohio. Considered one of the finest institutions of its kind in North America, the Museum offers an incredible visitor experience, attracting roughly 375,000 visitors a year.  There are more than 140 public education programs and over 80,000 students served annually.  CMNH employs about 160 people.

Building on its strong foundation of excellence in education and research, the Museum is poised to transform itself.  CMNH will invite and engage a broader audience in the exploration of science and the natural world by revolutionizing the way it presents natural history.  The Museum has currently launched a capital campaign to support a dramatic renovation and expansion of its facilities and exhibits.  This ambitious plan will position the Museum to play a leading role in regional and national efforts to improve science education and increase scientific literacy.

The CMNH is seeking a dynamic, creative and energetic individual who is passionate about the Museum and its mission; exhibits strong project management and organizational skills; is looking for new challenges; and enjoys working in an enthusiastic and fast paced environment.

Summary:  The Manager of Philanthropic Services reports directly to the Campaign Director.  S/he is responsible for overseeing the data management, analytics and portfolio development for the Office of Philanthropy.  Also responsible for the creation of reports, developing and implementing policies to guide data entry and ensuring that the database effectively captures constituent and donor information.  He/She will identify, collect, organize, analyze and disseminate, information regarding issues of strategic importance in order to enhance the ability of development officers and senior leadership to successfully acquire support for the activities of the Transforming the World of Discovery Campaign and development of CMNH.

Essential Duties and Responsibilities: (Must be able to perform the essential functions of this position with or without reasonable accommodation.)

Prospect Research/Portfolio Development

Develop, implement, and manage systems and procedures to meet the information needs of Campaign and philanthropy staff, and other members of CMNH such as the CEO and Directors, in preparation for contacting, cultivating, and soliciting major gifts prospects (individuals, corporations, and other organizations, such as foundations).

Qualify major gift prospects by researching and analyzing individuals and corporate entities for: connections to CMNH and to other organizations, giving potential, and propensity to donate in order to establish priorities and strategies for successful solicitation of donors.

Devise strategies for obtaining new prospects in order to ensure the ongoing development, expansion, and renewal of the prospect base, to which CMNH will turn for current and future support.

Prepare detailed and up-to-date research briefings on prospects and/or groups of prospects for Campaign and philanthropy staff, and senior leadership, in advance of calls and events in order to obtain optimal outcomes.

Identify, research, and qualify major and principal gift prospects.

Provide concrete recommendations to development officers on prospect priorities, assigns prospects as needed to campaign, development staff and volunteers and monitors/tracks solicitation and stewardship status.

Maintains and manages prospects within development database.

Manage Proposals in database.

Maintains active membership in Association of Professional

Researchers for Advancement (APRA

Database Management and Reporting

Create and update Office of Philanthropy reports, including: office metrics, portfolio development, proposal activity and Board and Committee reports

Coordinate the development of queries and reports to meet the department needs; produce and oversee the integrity of mailing, prospect, proposal, society and other identified lists for the Office of Philanthropy

Provides instruction and support to staff in Altru and Tableau.

Manage quarterly pledge reminder process to ensure pledge fulfillment

Manage donation process by ensuring daily gift entry into Altru per

CASE standard protocols, supports gift entry.

Update advancement database as needed.

Education and/or Experience:

Bachelor’s degree from a four-year university or college in a related field; or three to five years related experience/or training in prospect research in a non-profit setting; or equivalent combination of education and experience.

Other Qualifications:

Proficiency with Altru and Tableau preferred, must have experience with donor data management.

Demonstrated experience in managing constituent relationship management systems

Proficient knowledge of Microsoft office products to include word, excel and PowerPoint.

Professional demeanor, tact, diplomacy, discretion, good judgment and the ability to maintain confidentiality.

Ability to communicate effectively both verbally and written to diverse audiences.

Ability to interpret, adapt, and apply guidelines and procedures.

Ability to create, compose, and edit written materials.

Strong problem solving and listening skills.

Excellent attention to detail skills.

Ability to effectively manage and track multiple projects simultaneously.

Ability to be an outstanding ambassador for the Museum.

Ability to work a flexible schedule including evenings and weekends.

The Cleveland Museum of Natural History

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