Development Operations Coordinator

Greater Cleveland Food Bank

Job Description
Choose a career where you can better someone else’s life, while bettering your own. The Greater Cleveland Food Bank is the largest hunger relief organization in Northeast Ohio having provided over 50 million meals in 2018 to hungry people in Cuyahoga, Ashtabula, Geauga, Lake, Ashland and Richland counties. The organization’s mission is to ensure that everyone in these communities has the nutritious food they need every day.

Apply for a position at Greater Cleveland Food Bank where we offer a culture of learning and development, competitive pay and amazing benefits including Low Cost Medical, Dental, Vision, Short-Term and Long Term Disability, Life Insurance, Generous Retirement Plan and Holiday Pay all starting on first day of hire and paid time off which starts after 90 days.


This position is responsible for executional and administrative support for the individual giving program – including direct mail, online fundraising and major gifts. The Development Operations Coordinator reports into the Sr. Manager of Donor Relations and will help grow individual giving through prospect research, giving societies and other strategic initiatives, while maintaining detailed, accurate and actionable donor records in Raiser’s Edge. The Development Operations Coordinator also works closely with the Director of Development on the strategic direction and successful execution of direct mail and online fundraising campaigns.


Direct Mail & Online Fundraising-Serve as the primary project manager for direct mail and online fundraising solicitations – maintain production schedules, route creative and solicit feedback, provide necessary inputs to vendors (including data files)
Handle production of online campaign assets – including donation form development and email set-up and scheduling. Manage in-house solicitation mailings and other fundraising initiatives – creating and routing materials for review/feedback, generating mailing lists, executing mail merges, overseeing collation and sends.  Partner with Donor Database Manager to ensure necessary appeals/package IDs are created in Raiser’s Edge in accordance with established business rules and coding logic. Track response to direct mail and online fundraising campaign against the budget/reforecast, provide inputs to Director of Development on response and analysis of performance. Attend weekly status meetings with direct mail and online fundraising partners and participate in quarterly/annual strategic planning sessions.

Major Gifts-Conduct research on existing and prospective donors using available third-party resources and technology. Partner with the Donor Database Manager on donor data overlays and appends in Raiser’s Edge. Maintain accurate and up to date donor records in Raiser’s Edge, including but not limited to addresses, communication preferences, special donor groups/attributes, portfolio managers and other relationships, special interests, etc.
Prepare donor profiles and giving histories for portfolio managers, as needed. Develop, prepare and maintain relevant queries, exports and reports to support the individual giving team.

Giving Societies-Oversee the implementation and ongoing maintenance of individual giving societies – including the annual invitation/induction mailing and annual recognition ceremony
Partner with Communications to ensure giving society members are properly recognized for their contributions and giving society information is up to date across digital and printed collateral
Maintain relevant queries and processes for tracking giving society members, identifying changes in giving levels, and providing appropriate benefits and stewardship.

Additional Fundraising Support- annual fundraising events, including management of the Market at the Food Bank and Taste of the Browns Host Committees – execute recruitment mailing, track responses and payment, assist with ticketing, etc. Respond to general donor inquires through the Donor Services phone line and email, as needed. Serve as a back-up for coding gifts and creating donor acknowledgement letters for the individual giving team, especially during the holidays.

QUALIFICATIONS-Bachelor’s degree (B. A.) from four-year college or university. Minimum 2-3 years fundraising experience and annual fund management preferred. Willingness to work beyond normal working hours, when necessary. Proficiency in Windows-based computer software is required. Experience generating queries, reports and exports in a donor database is required, Raiser’s Edge experience is a plus. This position requires strong attention to detail, effective multitasking, organization and project management skills, an ability to work in a team atmosphere and manage a flexible schedule.

Don’t just apply for a job, apply at the Greater Cleveland Food Bank where our passion is feeding those in need and feeding the need for purposeful work. At the Food Bank diversity and inclusion are an important element of our culture and our organizational success.

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