Manager of Special Events

The Jack, Joseph and Morton Mandel School of Applied Social Sciences

The Manager of Special Events has responsibility for planning and implementing special events at the Jack, Joseph and Morton Mandel School of Applied Social Sciences at Case Western Reserve University. Functioning as a member of the school’s development team, the manager will work in partnership with university offices, dean’s office leadership, school faculty and staff to design and implement programming and activities that support the school’s mission and strategic priorities; engagement, cultivation, and stewardship efforts.

1. Direct, oversee and execute a strategic plan for special programs and events to support the goals of the Office of the Dean, and the Jack, Joseph and Morton Mandel School of Applied Social Sciences. Collaborate with colleagues from alumni, student, faculty and staff organizations and with partner institutions outside the university to execute programs and events associated with the Dean or Executive Leadership levels as related to the school or its constituents. Work with development and external relations teams to produce events for multiple constituents in support of the acquisition and stewardship of gifts and elevating awareness of the Mandel School. Work with the Internal Communications Manager of the school to plan and schedule social media postings for special events. Event responsibilities include budget development, vendor contract negotiation, audience identification, communications, promotion, invitations, logistics (venue booking, catering, parking, audio/visual, and rentals), scripts, staffing oversight and evaluation. Follow up for event registrants and attendees – messaging, follow up information, and/or special acknowledgments (65%)
2. Maintain data-driven evaluation systems to monitor the success of and provide strategic recommendations for the strategic plan. Conduct benchmarking and research to evaluate existing events and develop new events as part of the Office of the Dean’s overall event strategy. Event audiences include alumni, donors, prospective donors, students, prospective students, faculty, staff and community members. Collaborate with the Case Western Reserve University Student Activities and Leadership Office, University Programming Board, Donor Relations and University Events Office, Case Western Reserve University Alumni Association on the coordination and execution of programs and events. Collaborate with the Office of Student Services on the school’s May diploma ceremony. (20%)
3. Provide event planning consultation services to the Mandel School’s administration, faculty and staff and students in their efforts to develop strategy, determine audiences and plan activities. (5%)
4. In collaboration with University Marketing and Communications: oversee the implementation of email communications, Mandel School’s web page updates, event calendar updates and social media promotion of events. Work with University Marketing and Communications, college and university staff to upload and update lists regularly. Ensure that attendees records are updated in the Advance system. Work with University Marketing and Communications on the design and distribution of college-wide email campaigns for faculty, staff and students on behalf of the Office of the Dean. (5%)
5. Maintain the Mandel School’s central Google calendar of events by soliciting department and center events to cross-post. Work with University Marketing and Communications to further promote college events. (5%)

1. Serve as primary contact with the Office of Student Employment for student assistants in the Dean’s office and development department. Oversee hiring, training and performance review program. (5%)
2. Perform other duties as assigned. (<1%)

Department: Frequent contact with the dean, associate and assistant deans, department chairs, and directors. Contact with faculty, students, and staff as required to perform essential functions.
University: Contact with the president’s office, vice presidents, deans, trustees, directors of administrative departments, faculty, and staff as required to perform essential functions.
External: Contact with vendors, donors, and alumni, as required to perform essential functions.
Students: Contact with undergraduate, graduate, and professional students as required to perform essential functions.

Oversee student employees. May oversee temporary office employees.

Experience: 3 years of progressive experience in planning, implementing, and managing events and event strategies required, preferably in a higher education or nonprofit organization setting.
Education/Licensing: Bachelor’s degree required. Master’s degree preferred.

1. Ability to work independently and as part of a team.
2. Intellectual curiosity, along with knowledge of the social sciences and/or social work is desirable; higher education experience is highly desirable.
3. High degree of energy, creativity, and flexibility.
4. Strong verbal and written communication skills.
5. Excellent interpersonal and customer service skills.
6. Strong organization and administrative skills.
7. Ability to prioritize and manage multiple projects to meet deadlines.
8. High level of professionalism, confidentiality, diplomacy and discretion.
9. Proficiency in Microsoft Office (Word, Excel, and PowerPoint) required.
10. Proficiency in email marketing platforms (e.g., MailChimp) and event management platforms (e.g., Eventbrite) strongly preferred.
11. Proficiency in collaborative software (e.g., Google Apps) and the ability to learn new software programs strongly preferred.
12. Proficiency in graphics and web design software (e.g., Adobe Creative Cloud) preferred.
13. Ability to meet consistent attendance.
14. Ability to interact with colleagues, supervisors, and customers face to face.
15. Ability to meet consistent attendance.

General office environment. Some evening and weekend work hours are required. Occasional travel may be required.

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